Hotline Planner
Clear Highlights
{{ user.name }}
{{ user.role }}
Online Now
+{{ remainingOnlineCount }} Active Collaborators {{ user.name }}{{ user.role }}
{{ onlineUsers.length }} Online Now {{ user.name }}{{ user.role }}
Workspace
Manage grid and picker preferences.
Timeline Range
Date Picker Week Start
Dev Tools
Simulate receiving a "Lock Cell" message from server
Grid Visibility
Reading CrosshairDynamic highlight on hover Show EOD TargetsTop row KPI Show AvailabilityTraffic light indicators
Compact GridHigh density view Working WeekendsEnable Sat/Sun shifts
Filters
Refine the agent list by skills and expertise.
Saved Views
All Agents High Expertise Remote Support
Shift Availability
Required Shift Type:
Primary Division
Roles
Skills & Expertise
{{ editMode === 'assignment' ? 'Edit Assignment' : 'Agent Details' }}
{{ selectedAgent.name }}
{{ selectedAgent.dept }} • {{ selectedAgent.role }}
{{ selectedAgent.hubName }}
EOD Targets
94%
Availability
{{ isFilterActive ? activeFilterCount + ' filters active' : 'Advanced Filters & Expertise' }}
Holiday: {{ getHoliday(date) }} Event: {{ getSpecialDay(date) }}
{{ date.toLocaleDateString('en-US', {weekday: 'short'}) }}
{{ date.getDate() }}. {{ date.toLocaleDateString('en-US', { month: 'short' }) }}
{{ highlightedDateStr === formatDateForId(date) ? 'Turn off column mode' : 'Highlight Column' }}