Hotline Planner
Clear Highlights
{{ user.name }}
{{ user.role }}
Online Now
+{{ remainingOnlineCount }} Active Collaborators {{ user.name }}{{ user.role }}
{{ onlineUsers.length }} Online Now {{ user.name }}{{ user.role }}
Workspace
Manage grid and picker preferences.
Timeline Range
Date Picker Week Start
Grid Visibility
Reading CrosshairDynamic highlight on hover Show EOD TargetsTop row KPI Show AvailabilityTraffic light indicators
Compact GridHigh density view Working WeekendsEnable Sat/Sun shifts
Filters
Refine the agent list by skills and expertise.
Saved Views
All Agents High Expertise Remote Support
Shift Availability
Required Shift Type:
Primary Division
Roles
Skills & Expertise
{{ editMode === 'assignment' ? 'Edit Assignment' : 'Agent Details' }}
{{ selectedAgent.name }}
{{ selectedAgent.dept }} • {{ selectedAgent.role }}
EOD Targets
94%
Availability
{{ isFilterActive ? activeFilterCount + ' filters active' : 'Advanced Filters & Expertise' }}
Holiday: {{ getHoliday(date) }} Event: {{ getSpecialDay(date) }}
{{ date.toLocaleDateString('en-US', {weekday: 'short'}) }}
{{ date.getDate() }}. {{ date.toLocaleDateString('en-US', { month: 'short' }) }}
{{ highlightedDateStr === formatDateForId(date) ? 'Turn off column mode' : 'Highlight Column' }}