Hotline Planner
Clear Highlights
{{ user.name }}
{{ user.role }}
Online Now
+{{ remainingOnlineCount }}
Active Collaborators
{{ user.name }}
{{ user.role }}
{{ onlineUsers.length }}
Online Now
{{ user.name }}
{{ user.role }}
Workspace
Manage grid and picker preferences.
Timeline Range
Date Picker Week Start
Grid Visibility
Reading Crosshair
Dynamic highlight on hover
Show EOD Targets
Top row KPI
Show Availability
Traffic light indicators
Compact Grid
High density view
Working Weekends
Enable Sat/Sun shifts
Filters
Refine the agent list by skills and expertise.
Saved Views
All Agents
High Expertise
Remote Support
Shift Availability
Required Shift Type:
Primary Division
Roles
Skills & Expertise
{{ editMode === 'assignment' ? 'Edit Assignment' : 'Agent Details' }}
{{ selectedAgent.name }}
{{ selectedAgent.dept }} • {{ selectedAgent.role }}
Shift Date
{{ selectedDate.toLocaleDateString('en-US', { weekday: 'long', month: 'long', day: 'numeric' }) }}
Standard Shifts
Cell Identifier
#cell-{{selectedAgent.id}}-{{formatDateForId(selectedDate)}}
EOD Targets
94%
Availability
{{ isFilterActive ? activeFilterCount + ' filters active' : 'Advanced Filters & Expertise' }}
Holiday: {{ getHoliday(date) }}
Event: {{ getSpecialDay(date) }}
{{ date.toLocaleDateString('en-US', {weekday: 'short'}) }}
{{ date.getDate() }}. {{ date.toLocaleDateString('en-US', { month: 'short' }) }}
{{ highlightedDateStr === formatDateForId(date) ? 'Turn off column mode' : 'Highlight Column' }}
{{ item.dept.toUpperCase() }} DIVISION
{{ item.data.name }}
{{ item.data.role }}
{{ highlightedRowId === item.data.id ? 'Turn off reading mode' : 'Highlight Row' }}
{{ getAssignment(item.data.id, date).label }}
This cell is currently being edited by another user.
User Comment
{{ getCommentText(item.data.id, date) }}
Technical Note
{{ getNoteText(item.data.id, date) }}